Refund Policy
Last updated: May 2026
Digital Products — All Sales Final
Due to the nature of digital products, all sales of downloadable resources, templates, guides, toolkits, and courses from Symphony Global Services are final and non-refundable. Once a digital product has been purchased and the download link has been delivered, we cannot offer a refund.
Issues with Your Purchase
We want you to be completely satisfied with your purchase. If you experience any of the following issues, please contact us within 7 days of your purchase:
- You did not receive your download link
- The download link is not working or has expired
- The product file is corrupted or cannot be opened
- You were charged incorrectly or multiple times
- The product content is substantially different from what was described
How to Contact Us
If you have any issues with your purchase, please reach out to us at [email protected] within 7 days of your purchase. Please include:
- Your PayPal transaction ID or receipt
- The email address used for the purchase
- The product name
- A description of the issue
We will review your case and do our best to resolve the issue promptly, which may include re-sending download links, providing replacement files, or issuing a refund at our discretion.
Consulting Services
Refund policies for consulting, coaching, and training services are handled on a case-by-case basis and are outlined in individual service agreements. Please contact us directly to discuss any concerns.
Contact Information
Symphony Global Services
Windsor Field Road, Nassau, Bahamas
P.O. Box SP-61923
Email: [email protected]
Phone: +1 (242) 427-9333